Frequently Asked Questions

Everything you need to know about our organic tanning and skincare range.

Are Eco By Sonya products certified organic?

Yes, our entire range is certified organic by the Organic Food Chain (OFC). We pride ourselves on using only the highest quality natural and organic ingredients.

Is your packaging recyclable and eco-friendly?

Sustainability is at our core. We use recycled plastic, glass, and FSC-certified paper for our packaging to minimize our environmental footprint.

How long does domestic and international shipping take?

Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days depending on customs.

Can I return a product if it doesn't suit my skin?

We offer a 30-day satisfaction guarantee. If a product isn't right for you, please contact our support team to initiate a return or exchange.

Are your tanning products vegan and cruelty-free?

Absolutely. All Eco By Sonya products are vegan-friendly and CCF (Choose Cruelty Free) certified, meaning no animal testing is ever involved.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options like Afterpay and Klarna.