Returns & Exchanges

At Eco by Sonya, we want you to love your organic glow, which is why we offer a 30-day satisfaction guarantee on all our natural and vegan products. If you aren't completely satisfied with your purchase, our team is here to help facilitate a smooth return or exchange.

1

Initiate Your Request

Contact our customer care team via our website portal or email with your order number and the reason for your return within 30 days of receipt.

2

Prepare the Package

Ensure the items are securely packed in their original packaging to prevent damage during transit, including a copy of your packing slip.

3

Ship the Product

Affix the provided return shipping label to your package and drop it off at your nearest authorized postal service location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing